Shipping policy
Terms and conditions
Delivery and delivery time
We do everything we can to ship your Kaydi lamp as quickly as possible. Once your order is placed, you can expect delivery within 2 to 5 business days from dispatch. For preorders, we ship your lamp as soon as it is back in stock and you will of course receive ongoing updates.
Please expect a longer delivery outside of Denmark. No longer than 10 days usually.
Shipping
All orders are shipped with GLS, PostNord, or DAO. You can choose delivery to a parcel shop or directly to your address. Once your order has been dispatched, you will receive a tracking number so you can follow your shipment at all times.
Free shipping
At Kaydi, shipping is always free, regardless of order size. We do not believe you should pay extra to upgrade your morning routine. Only in Denmark. For EU and others, the shipping rate will be added during checkout. We ship to all countries - if you have issues placing the order, please contact ml@kaydi.dk.
Uncollected parcels
If your parcel is not collected and is returned to us, we reserve the right to charge a fee of DKK 49 for reshipment.
Damage or defects upon delivery
If your lamp is damaged during transport, please contact us as soon as possible, preferably with photos. We will ensure a quick and proper solution, so you receive a fully functional lamp.
Complaints and returns
Right of complaint
You have a 2 year right of complaint in accordance with the Danish Sale of Goods Act. The right of complaint covers defects in materials and or manufacturing. Depending on the situation, you may have the item repaired, replaced, refunded, or receive a price reduction. The right of complaint does not apply to defects caused by incorrect use. You must submit your complaint within a reasonable time after discovering the defect. Kaydi ApS covers return costs to a reasonable extent.
Returns and complaints should be sent to:
Kaydi ApS
Lyngbyvej 122, 3rd floor, right
2100 Copenhagen Ø
Please note that we do not accept shipments sent cash on delivery.
Refunds
For refunds, please send your bank details including registration number and account number so we can transfer the amount back to you. This information is treated confidentially and used solely for the refund.
Right of withdrawal
14 day full return policy
You have a 14 day right of withdrawal on items purchased from our webshop. The period is calculated from the day you receive your order or the final item in an order with multiple deliveries.
Please include the completed return form enclosed with your order, as well as a copy of the order confirmation. You are responsible for the return shipping costs and for ensuring the item is securely packaged.
Returns should be sent to:
Kaydi ApS
Lyngbyvej 122, 3rd floor, right
2100 Copenhagen Ø
We do not accept parcels sent cash on delivery.
Condition of the item upon return
You may inspect the item as you would in a physical store. If the item has been used beyond this, you are liable for any reduction in value. This means that upon withdrawal, you may receive only a partial refund or no refund at all, depending on the condition of the item when returned.
Repayment
When you exercise your right of withdrawal, we refund all payments received, including delivery costs, except for any additional costs resulting from your choice of a delivery method other than standard delivery. The refund will be made without undue delay and no later than 14 days from the day we received your notice of withdrawal. Repayment will be made using the same payment method as used for the purchase, unless otherwise agreed.
We may withhold the refund until we have received the returned item or you have provided documentation proving that the item has been returned.